Help & FAQ
Questions answered.
Hound explains how everything works, without the technical jargon.
Getting started
Forward a suspicious email to our address and Hound analyzes it using AI. Within seconds you'll get a reply with a clear verdict, a confidence score, and red flags explained in plain language. No app to download, no form to fill in.
No app needed. Scamhound works entirely through email: you forward in, Hound replies back. It works on every phone, tablet, and computer that can send email.
Open the suspicious email in your inbox and tap or click Forward. Enter [email protected] as the recipient and send. On Gmail, look for the three-dot menu (⋮) next to Reply. On Outlook, use the Forward button in the ribbon. On iPhone Mail, long-press the reply arrow.
No. Forward an email from any address and Hound will reply with a verdict. You get 2 free scans without signing up. Creating a free account unlocks more scans and saves your history so you can review past results.
How Hound analyzes emails
Phishing emails pretending to be banks, delivery companies, or government agencies. Invoice fraud and fake payment requests. Tech support scams. Advance-fee fraud (claiming you've won a prize or inheritance). Romance scams delivered by email. Credential harvesting attempts that try to steal passwords or personal details.
Hound gives you a confidence score with every verdict so you always know how certain the analysis is. Results at 90%+ confidence are very reliable. Below 70%, Hound will say the verdict is uncertain and explain exactly why it wasn't sure. No AI is perfect, and Hound won't pretend otherwise.
It means Hound found signals pointing in different directions and couldn't reach a confident conclusion. Some emails are genuinely ambiguous. An uncertain result includes Hound's full reasoning so you can decide for yourself. When in doubt, treat an uncertain email with caution.
Yes. Hound can analyze emails in most major languages. Verdict replies are in English for now.
Privacy and your data
Your forwarded emails are processed by our AI system. In cases where Hound is uncertain and a human review is helpful, a member of our small team may look at the analysis. We do not sell, share, or publish email content.
The content of your forwarded emails is stored to generate the analysis and to show your history in the app. You can delete individual analyses from your account at any time. If you have questions about data retention, please get in touch.
No. Your email address is used only to send you the verdict reply and, if you've signed up, to manage your account. It is never sold or shared with third parties.
Account and limits
You get 2 free scans without creating an account. Creating a free account gives you 5 scans per month. Paid plans give you unlimited scans plus a saved history of everything Hound has checked for you.
Hound will reply to let you know and explain how to get more. You won't be left wondering why there was no reply.
Create a free account for additional scans. For unlimited scans and a full saved history, upgrade to a paid plan.
Yes, no lock-in. You can cancel a paid plan whenever you like from your account settings.
Each account is linked to one email address — the address you sign up with. Support for multiple email addresses on the same account is coming soon and may be available as a paid add-on.
Billing and payments
Yes. All payments are processed by Stripe, one of the world's most trusted payment platforms, used by millions of businesses worldwide. Your card details go directly to Stripe's secure, encrypted systems — we never see or store them.
We accept all major credit and debit cards — including Visa, Mastercard, and American Express — through Stripe.
Monthly plans are non-refundable. If you're on an annual plan and want to cancel within the first 30 days, we'll refund the unused portion. After 30 days, annual plans are non-refundable. To request a refund, get in touch through the contact page.